FAQ – Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about working with Xufang Style. Can’t find what you’re looking for? Contact us directly.

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Production & MOQ

Minimum orders, lead times, capacity

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Samples

Sample cost, time, revisions

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Payment & Pricing

Payment terms, deposits, quotes

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Shipping & Logistics

Shipping methods, duties, delivery

✂️

Customization

OEM/ODM, branding, materials

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Quality & Certifications

QC standards, certificates, compliance

🏭 Production & MOQ

What is your minimum order quantity (MOQ)?
Our MOQ depends on the product type: Apparel 100 pcs/style, Outerwear 50-100 pcs, Footwear 50 pairs, Bags 50 pcs. For ODM/private label styles, MOQs can be even lower.
How long does production take?
Sample production: 7-15 days. Bulk production (100-500 pcs): 25-35 days. Large orders (1000+ pcs): 45-60 days. We’ll give you a precise timeline after confirming your order.
What is your monthly production capacity?
Our 8000 sqm facility has 200+ skilled workers and produces over 500,000 pieces per year. We handle both small boutique orders and large-volume production.
Can I mix styles in one order?
Yes! You can mix different designs, colors, and sizes in one order — as long as each style meets our MOQ. This helps you launch a full collection without overstocking.

🧵 Samples

How much does a sample cost?
Simple items: $30-$50. Medium complexity: $50-$100. Complex items (footwear, bags): $100-$200. Sample fees are refundable — we deduct them from your bulk order.
How long does sampling take?
Sample production takes 7-15 days, depending on complexity. For custom fabrics, sampling may take 3-4 weeks.
How many sample revisions can I request?
We include 2 free sample revisions. After that, revisions cost $15-$30 to cover material and labor. We work closely with you to get it right before bulk production.

💳 Payment & Pricing

What payment methods do you accept?
T/T (Bank Transfer): 30% deposit, 70% before shipment. PayPal for samples and small orders. Western Union. L/C for large orders ($50,000+).
How does pricing work?
Pricing depends on product type, fabric choice, order quantity (larger = lower unit price), and customization. Send us your design, and we’ll quote within 24 hours.
Are there any hidden fees?
No hidden fees. Our quotes include all production costs. Extra costs only for optional third-party inspection, expedited shipping, or extra sample revisions beyond 2.

🚢 Shipping & Logistics

What shipping options do you offer?
Sea freight (FOB): cheapest, 15-40 days. Air freight: faster, 5-10 days. DDP (Door to Door): we handle everything including customs and duties. Best for new brands.
Do you handle customs and duties?
With DDP service, yes — we handle all export documentation, shipping, import customs, and duties. Your order arrives at your door, no surprises.
How is product packaged?
Standard: each piece in poly bag, labeled, packed in export cartons. We also offer custom packaging: gift boxes, tissue paper, custom poly bags, hangtags.
Which countries do you ship to?
We ship worldwide! Clients in US, Canada, UK, Germany, France, Australia, UAE, Saudi Arabia, and more.

✂️ Customization

OEM vs ODM — what’s the difference?
OEM: you provide the full design, we manufacture. ODM: we help you design from our existing styles. Best for new brands who want to launch fast.
Can you add my brand labels?
Yes! Full private label services: custom woven/printed neck labels, size labels, care labels, hangtags, custom packaging. You provide your own, or we manufacture them.
Can you match specific colors?
Yes! We match using Pantone color codes. Send us the Pantone number or a swatch, and we’ll match it. We send a color confirmation sample before bulk production.

✅ Quality & Certifications

How do you control quality?
3-stage QC: incoming material inspection, in-line production checks, final AQL random inspection. We also support third-party inspections (SGS, Bureau Veritas).
What certifications do you have?
BSCI, ISO 9001, OEKO-TEX Standard 100, GOTS. Certificates available upon request.
What if I receive defective products?
Send photos within 7 days of delivery. We’ll investigate and either remake the defective items or issue a credit for your next order. Our defect rate is under 2%.
Can I visit your factory?
Absolutely! We’re in Guangzhou, China. If you can’t visit in person, we’re happy to do a live video tour.

Still Have Questions?

Our team typically replies within 24 hours.

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